Lost bank card - suspension?

Amazon Pay Managing Your Amazon Pay Account
1

Hi,

I have lost my bank card linked to my Amazon seller account and have requested a new card from the bank.

I know that the change in these details is a trigger for Amazon and could result in suspension - should I do anything whilst waiting for my new card to arrive? What is the best way to deal with this?

I currently don’t have any active listings but I will need to create a new FBA listing soon. I also currently have a design infringement report on my account (I have deleted this item now) so I am weary that I am not in Amazon’s good books at the minute!!

Also, the card I had registered was a debit card, and I have been thinking about opening a business bank account but again was weary about suspension/being blocked. Would it be beneficial to make the swap over now?

Appreciate the help!

Thanks

1 Like
2

Any changes in a bank account, ie from personal to business banking, will require verification anyway which can be a slow process. However, adding a new card is not usually a problem if the bank account it is attached to remains the same. We have just replaced ours after it was cloned. This card is also a debit card.

3

Thank you so much for your reply.

Ok that is reassuring. I have the monthly amazon payment due to come out of my account tomorrow, so I have messaged seller support letting them know my situation and asking whether I should put in the details of a spare card for now until I receive a new one for this account. Did you contact seller support or need to do this too?

4

No, I simply replaced the card on the account. There is no need to contact SS when you change a card because it’s only your charge method.

5

Ok, I have closed the case I opened to avoid any confusion with them!

Thank you for responding to this, hopefully it goes smoothly for me like it did for you.

Thank you

6

No problem. Good luck :slight_smile:

7

Losing a bank card linked to a seller account can definitely be stressful, especially when you’re concerned about account verification or possible restrictions. It’s best to keep your account information accurate and follow the platform’s official procedures when updating payment details.

8

Absolutely, keeping payment details updated and following the platform’s official process is the safest approach. Clear, practical guides can also make these account issues much easier to handle.