Hi,
there was no violation, just random video interview, where they asked for documents for 5 ASINs. My problem is they asked for supply chain documents, when I purchased the products in retail stores.
Hello,
Thank you for your appeal. After reviewing the information, we have decided that your seller account will remain deactivated as in accordance with Section 3 of “Amazon Services Business Solutions Agreement”. Ship any open orders to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.
Why did this happen?.
We have taken this measure on your account as we believe that your account or other related accounts operated by you may have been used for deceptive, fraudulent, or illegal activity.
How do I appeal this decision?
If you have additional documents or information that you haven’t yet provided, you can submit your appeal by following the instructions on the “Account Health” page in Seller Central:
https://sellercentral. amazon. com/performance/dashboard
Note: We may not respond to further emails about this issue.
We are here to help
To learn more about the policies we used to reach this decision, check the following online resources:
– “Funds Withholding Policy”