Luckily in my business I get very few returns both in amount and value but I am curious about a number of longstanding returns that I have.
These are cases where the the return was “auto authorised” weeks ago and on most of these it looks like a return label was generated and the item collected by the courier. Yet these items have never arrived back.
In a former life I worked fighting financial fraud so my “gutometer” tells me that it is unlilkey that 95% of all my returned items will get lost in the post! So what is the potential scam here? Looking at the addresses of these cases they are mostly what I would regard as higher risk. I have messaged all these buys several times expaining I have not received the items back and not had a response from any of them…which also seems a bit fishy?
Do the customers get an automatic refund X days after generating the return label ?
Auto authorized and carrier collected has to be the default. I can count the number of authorized returns we’ve had in the past few years on one hand. Not a single item was returned back. I understand how that works because I seldom send items back myself.
There are four reasons that sellers can contact buyers using the Amazon Buyer-Seller Message System. But, finding out where their return is is not one of them. Amazon customers don’t like to bothered. They may reward your kindness with negative feedback.
