Listings deactivated

Account Health Restricted Products
1

Hello

I am selling canon products with soft approval. Some of my listings got deactivated and I received this notification. Can anyone guide me please, what should I do?

Transparency-enabled products have a bar code containing a serial number applied to the product packaging by the manufacturer. These codes can be available in the following formats:

  1. A 26-digit, alphanumeric identifier beginning with AZ or ZA: (for example, AZ:L1Z2H38F4C5Q6R7E5K6Z1C2K3E; total length of 29 characters). This will be in the form of a 2D bar code with a “T” logo near it.

  2. A Serialized Global Trade Item Number or SGTIN (for example, 0100376204200301214P10ZMT7D8B81EMF4WW3; total length of 38 characters). This will be in the form of a 2D bar code with a “T” logo near it.

If you cannot find a 2D bar code with a “T” logo, look for a serial number bar code that is between 7 and 20 characters long. The serial number can be a 1D or 2D code and will likely include the prefix “SN.” The serial number will be applied to the same side of the packaging as the GTIN (UPC/EAN/ISBN) bar code.

You are required to confirm that you have serial number bar codes on the products you are trying to list on Amazon through this application process.

1 Like
2

Canon is a Transparency-protected brand, so Amazon requires every unit you sell to have a valid Transparency code on the box. Your listings were deactivated because Amazon didn’t detect or confirm those codes. Check your inventory if the units have the “T” logo barcode, upload photos to the application. If they don’t, Amazon won’t allow them to be sold.
If you want, I can help you write a simple response for Amazon’s approval form.

2 Likes