Listing inactive after successful appeal

Account Health Product Authenticity
1

My listing (RA) got deactivated in USA market place due to customer complaint of authenticity.

Which is not right as I did not receive any return or any refund on any item.

However after providing receipt and invoice Amazon said I can sell the item again.

The problem is my FBA listing still shows inactive.

I contacted seller support and explained them this, they told me to call Account health because there may be something wrong there.

I spoke to them. They said that from their end everything is fine and advised me to ask the seller support to activate it.

I again explained everything to seller support via case log. They told me to submit the documents again because it’s deactivated due to the claim and they need to see my receipts.

They don’t even read their own previous message.

Does anyone know how to contact USA market place seller support via phone?

The app calling isn’t working

Please help

2

The Amazon Seller App is not a fully functioning version of Seller Central, and it is “glitchy.” I use a laptop and/or a desktop.You can open a case with Seller Support and request a call back. That could take place immediately.

HOWEVER, I only deal with them in writing.

If they contact me via phone, I will document the conversation back into the case, just to keep the story straight. Otherwise, they just post a message that says see notes of the call, and you’ll never know what they wrote.

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