My account got deactivated on August 15th and now I am beyond desperation. I lost so much money…
I received the Section 3 over Ryze mushroom coffee, my products were all sourced from their brand website, so they are legitimate. But well, I am unable to resume selling.
I hired Kenneth Eade, from www.amazonsellers.attorney
I tried to source as much info as I could from them but I guess it wasn’t enough, their POAs doesnt look like much and I’m worried they are not the real lawyers…
I’d like to hear your opinions, this forum is so helpful!
Thank you all!
thank you for joining the forum. I am sorry to hear that your Seller Account has been deactivated. What was the deactivation reason?
Please note that “Section 3” is not the deactivation reason, it is just a paragraph which summarizes Amazon’s right to terminate an account:
“ 1. Term and Termination
The term of this Agreement will start on the date of your completed registration for use of a Selling Service and continue until terminated by us or you as provided below. You may at any time terminate your use of any Selling Service immediately on notice to us via Seller Central, email, the Contact Us Form, or similar means. We may terminate your use of any Services or terminate this Agreement for convenience with 30 days’ advance notice. We may suspend or terminate your use of any Services immediately if we determine that (a) you have materially breached the Agreement and failed to cure within 7 days of a cure notice unless your breach exposes us to liability towards a third party, in which case we are entitled to reduce, or waive, the aforementioned cure period at our reasonable discretion; (b) your account has been, or our controls identify that it may be used for deceptive or fraudulent or illegal activity; or (c) your use of the Services has harmed or our controls identify that it might harm other sellers, customers, or Amazon’s legitimate interest; or (d) your Account Health Rating falls below our published thresholds for deactivation. We will promptly notify you of any such termination or suspension via email or similar means sent to you individually, and on Seller Central, indicating the reason and any options to appeal, except where we have reason to believe that providing this information will hinder the investigation or prevention of deceptive, fraudulent, or illegal activity, or will enable you to circumvent our safeguards. Any suspension will last until you have provided satisfactory evidence that you have cured its cause and implemented the necessary changes except in case of suspension based under (b) or (c) above where we terminate or may not reinstate in light of the initially deceptive, fraudulent or illegal activity or harm. On termination of this Agreement, all related rights and obligations under this Agreement immediately terminate, except that (e) you will remain responsible for performing all of your obligations in connection with transactions entered into before termination and for any liabilities that accrued before or as a result of termination, and (f) Sections 2, 3, 4, 5, 6, 7, 8, 9, 11, 15 and 17 of these General Terms survive.”
Could you share the deactivation notice?
Also, how old was your account? Did you have an established selling history? What kind of selling volume have you processed?
My account is over 3 years, I started with PL and then, last year, I did a little of OA. I think I established a good selling history, not good enough though since I didn’t have much nmoney to invest. But I had over 3500 units sold so far.
I got the deactivation notice in August 15th asking for documentation backing up that my products (24 units of Ryze mushroom coffee) were sourced from a legitimate origin. I sourced from Ryze official website, so products are 100% legitimate but the main problem was because the listing was missbranded and I didn’t realize of it since I never did OA, I was just selling PL since 2022.
ASIN: B0BXYXJV31
Title: XPRESS ECOMMERCE RYZE Mushroom Coffee (30 Servings) 5.29 Ounce (Pack of 1)
Brand: XPRESS ECOMMERCE . But the actual brand is RYZE…
So I hired Kenneth Eade, he drafted 3 POAs that were rejected, and 2 escalations emails that are being rejected too. He is escaling the case to “[email protected]”, [email protected] and [email protected]. But I am receiving negatives over and over.
So I am again loosing money here? It was all that I had… I am so so sad and depressed.
This is the DEactivation notice:
Hello,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing “inauthentic” complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
– “Amazon Anti-Counterfeiting Policy”: https://sellercentral.amazon.com/gp/help/201165970
– “Policies and Agreements”: https://sellercentral.amazon.com/gp/help/521
– “Amazon Services Business Solutions Agreement”: https://sellercentral.amazon.com/gp/help/1791
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
Any remaining FBA inventory of the items that caused “inauthentic” complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.
@Kika, I forgot to mention that I have proven the legitimacy of my units, including tracking #, my prep center contract, inventory ledger, a POA, credit card statements, but the receipts I got from Ryze (not invoices) lacks from phone # on them. The confirmation email do have Ryze address and phone # thought.
Thanks
Unfortunately, misbranding is a huge issue. On Amazon, you will find that about 50% of listings of major brands are misbranded. Why? Because so many sellers are gated / don’t have invoices to sell a specific brand. So, what they do is that they create a listing for the product, exclude the actual brand and just sell it as a private label under their own trademarked brand.
In this case, you will be getting auto-denied by Amazon’s bots. The escalation e-mail addresses no longer work or make any difference, you will get the regular Seller Support treatment.
You should send a legal letter to Amazon explaining what happened, including the authenticity proof etc.
I had it happen lots of times that I sold a legit branded item and then someone comes and changes the Brand field into some XHTRBJ nonsense and I am asked for invoices.
Just don’t waste any more of your time preparing a Plan of Action.
Thank you, Kika. The Legal Letter might get rejected too? My products were legit, I just so frustrated… I asked to Kenneth Eade to start drafting the legal letter as you said, as they said the would do, too.
I’ve already sent 3 POA’s, and 2 Escalations emails.
The problem is that I don’t have invoices, just receipts with some information missing but my purchases are registered in Ryze’s website.
I’ve been told by a well-known former Amazonian to “tease” Ryze CEO in their social media platform to try to get the proper invoices since they are not cooperating (I asked 1000000 times to Ryze Ceo to provide them and they said: NO)
Thank you Kika.
I just received the letter from my lawyer so I could review it, do you know how it shoudl look like?
Since I received like a short letter addressed to the Legal department explaining the situation and then he is attaching the Plan of Action addressed before to the Escalation team .
This is the introductory letter the sent to me:
"Dear Legal Department,
The undersigned represents XXX Store. My client has reached an impasse with the Seller Performance Team, and the Executive Department cannot help. I am writing to address the deactivation of my client’s seller account, which resulted from Amazon’s concerns regarding ASIN B0BXYXJV31.
You determined that these products violated Amazon’s Unsuitable Inventory Investigations Policy.
Upon conducting a thorough review of the supplier, my client discovered multiple online reviews indicating potential concerns regarding the products they provide. These reviews suggest that the supplier may lack proper brand authorization to resell these items for further distribution through online platforms. As a result, my client has ceased sourcing from non-verified suppliers and has removed all flagged products from inventory.
Given these corrective actions, along with the viable Plan of Action included below and my client’s assurance that he has fully addressed Amazon’s concerns, we respectfully request a fresh review of his appeal.
I am confident that this matter can be resolved amicably without the need for arbitration. Please feel free to contact me if you require any further information.
(And then he attached the 4 Pages POA sent to Escalation team)
Please, I would love to hear your thoughts.
Best regards!!
Hi @kika Quit update here: Now my lawyer is asking me to find an authorized supplier to purchase some units so I could get invoices and/or LOA to demonstrate Amazon that I am capable of getting authorized products.
How does this sound to you? Any advice?
Thank you!
I am sorry for the delay in responding. Unfortunately, I don’t think it would be a good idea to send the above text to Amazon.
Below, you mentioned that the goods were legitimate and that the listing was misbranded:
And the letter states the following:
This would be a legal admission of guilt and the work you are being provided doesn’t sound to be worth the money. A legitimate lawyer wouldn’t write anything like this.
The letter should make it clear that the listing was misbranded and that you merely matched the UPC code to the detail page, which was misbranded.