according first statement amazon thinks that your product is inauthentic and sometime they ask for supply chain
and in second statement I think you have received customer complain about product
There are two situations
One: Invoice is there but we buy from China and Walmart ( Amazon will never accept these invoices)
Second: We just list a product and don’t but it. Don’t send any inventory to Amazon Warehouse. But Amazon is asking for invoice. How to deal with these two situations?
Then, you will need to admit that you don’t have any invoices that comply with Amazon’s requirements, delete all of your current inventory and purchase new stock from a different supplier who will provide you valid invoices.
Hi, I can delete all the inventory but how to convince Amazon for invoices for other products?, as Amazon is only asking for old invoices of mentioned ASINS ?
Suppose I delete all the inventory and upload new invoices, Amazon will simply reject it and will say you do not provide us with enough information. upon call they will say to provide us mentioned product old invoice
How I can offer new invoice? More preciously my question is Amazon is mentioning a ASIN and asking for its invoice. I need to delete the inventory (ASIN) and then request Amazon for new invoices? In fact there is only place for invoice no appeal option given.
Yes, if you are going to follow the strategy of providing invoices for new products, then you need to remove the ASIN and contact Account Health Team to update your account with notes.