Is this just the way Amazon operates? People can buy, ask for a refund and keep the product?

I’ve had a couple different returns come up in the last month. People call Amazon and get a refund for because package showed up a day late. They also keep the product.

I used Amazon’s shipping service and shipped on the correct day. I’ve opened a claim and contacted Amazon multiple times. Amazon tells me I have to work with the buyer to get my product back.

They know that will never happen.

Nothing new, its been going on for years.