I need some advice. I have some branded products that I’m approved to sell, but they fall under a subcategory that requires approval for dietary supplements. I tried to get approval, but they’re asking for an NPN number for a product that doesn’t have one.
Any help would be appreciated.
Thanks!
You may be able to resolve this by requesting a category reclassification, providing alternative documents like a Certificate of Analysis or FDA compliance, or obtaining a letter from the manufacturer confirming an exemption. If the platform insists on an NPN, sourcing from a compliant supplier might be necessary. Let me know if you need help drafting a message to support.
if the product has no NPN, Amazon won’t approve it in that category. Check with the manufacturer or sell a different product.
If Amazon is asking for an NPN (Natural Product Number), it likely means the product is classified as a dietary supplement and requires regulatory approval, even if it doesn’t have one. You can try reaching out to the brand or manufacturer to confirm if an NPN exists or if they have documentation proving it’s not required. If the product truly doesn’t need an NPN, you may need to provide manufacturer invoices or lab reports to support your case. Alternatively, you can open a case with Amazon Seller Support to clarify the requirements and see if there’s another way to get approved. If approval remains an issue, consider selling a different variation or a similar product that doesn’t require extra documentation.
You need to submit this product to health Canada for review. That’s the only way you’ll get NPN. Without one, Amazon won’t approve them for sale.