Is anyone else facing similar payout challenges?

Amazon Pay Managing Your Amazon Pay Account
1

Amazon is placing each transaction into deferred status for two of our accounts—one FBA and the other FBM. What could be the reason for this?

To me, it seems like it might be due to the Q4 extended return timeline until January 31st, but could it be something else?

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2

Amazon has already sent this announcement. You can check your email. It is about the return period.

4

I have the same issue.

5

Its happened to all of us, amazon are rolling it our across all accounts. Good news is its just a visual change and actually makes no difference to the daily disbursements.

6

It’s been like this for ages. Every transaction mostly goes in a 2 week deferred period. Nothing to do with your 2 accounts that don’t make sense to have and will get in trouble once one of it will be hit with many claims.

7

You’re right to suspect the Q4 extended return window—Amazon typically defers transactions around this time due to the return policy extension until January 31st. This is especially common for FBA sales, but seeing it on FBM too suggests they might be applying the same policy across the board this year.

However, there are a few other possible reasons to consider:

  • Account health: If there’s a recent spike in return requests, A-to-Z claims, or chargebacks, Amazon might delay disbursements.
  • Order verification: For high-value or unusual orders, Amazon sometimes places transactions in deferred status pending internal checks.
  • New product listings or sudden sales spikes can also trigger temporary holds.

We ran into something similar recently and started using Carteza to help track and analyze what’s actually happening with each transaction. Their platform gives a clearer picture of deferred amounts, return risk, and even forecasting for payouts—super helpful when Amazon’s dashboard feels vague.

Hope that helps! Keep an eye on your performance metrics and maybe drop a message to Seller Support if the deferrals don’t resolve after the usual time.