Invoice Issue

Account Health Product Authenticity
1

Hello to All!

I am facing a problem, Amazon ask me to submit invoice for an ASIN which I sell in March of 2022, and I stop selling it in April 2022. I just sold 60 units in that time. But now in OCT 2023 Amazon ask to submit invoice, I have submitted but Amazon ask this invoice is over 365 days and I need to submit invoice of last 365 days. My question is how I can submit invoice of last 365 days when I don’t buy or sell this inventory. I have only invoice of year 2022 but Amazon keep rejecting it by saying that we need invoice of last 365 days. What can I do in this situation.

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@Kika @Akmal

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Was this item subject to a recall?

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You can send the most recent invoices with an explanation

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Hello @MLXRIN,

I am sorry to hear that. My recommendation is that you contact @amazonsellerhelp on Twitter, they will be able to help you.

As this is something that will only lead to generic unhelpful responses by the regular Amazon Seller Support.

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Thanks to all for supporting

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You are welcome, feel free to post here whenever you need help :slight_smile: