Hoping someone here has had success getting Amazon to reimburse when a shipment is closed with the following status for any discrepancies: ‘Investigation completed – shipment contents counted and confirmed.’
I’ve opened three tickets, all of which were closed by Seller Support, who advised they would perform another investigation, only to confirm that they received the unit quantity they closed the shipment with.
I’ve provided invoices (A2A sourced), shown their own inventory reports, etc., but no luck so far. Has anyone had better luck with this and can offer pointers on how to steer the support case toward a satisfactory resolution?
I’m already seeing the same issue with another shipment, they initially receive all units but gradually deduct one, two, or three units for some reason.
Any guidance would be appreciated. I know I can escalate to MD, but I’ve emailed them quite a few times for other issues already, so I’m trying to use them as a last resort.