Announcement reposted from Amazon US:
Starting on February 12, 2024, buyers will be able to request an instant replacement for items sent using the Prepaid return label program.
If buyers receive an item that is damaged, defective, or different from what they ordered, they may be able to select a free, instant replacement during the returns process.
Buyers are required to return the original item within 30 days of receiving the replacement. If they don’t, you’ll be eligible for an automatic reimbursement.
If the buyer returns an original item that was used, damaged, or different from what was sent to the buyer, then you can go to Manage SAFE-T Claims to file a claim for reimbursement.
With this change, buyers will have a consistent process for returning products across all our fulfillment options.
To learn more, go to Replacements for seller-fulfilled returns.