My product brand is KATINICO, which has not been registered on Amazon but is listed on the whitelist. Brand Celine Dion believes we are infringing on their rights, and now my account has been suspended due to authenticity issues. I submitted an invoice for my first appeal, but it was rejected. The reasons are as follows:
We received your submission but do not have enough information to address the issues with your listings at this time.
Please send the following information for the items listed at the end of this email:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
