Inauthencity

Sell On Amazon
1

What about inauthencity. What we should do if anyone’s account is suspended in inauthencity.
Some people says it can’t be opne util you dont have legitimate invoices from a verified supplier.

Kika please suggest best possible solution

2

Hello @Hameed12,

thank you for joining. In cases of authenticity issues, there are two main types of deactivations.

Bot-triggered authenticity reviews

Newly registered seller accounts are often placed under a review and asked to provide invoices for random ASINs from their inventory without any prior warnings or customer complaints.

Suspensions due to authenticity issues, which were triggered by a bot don’t require a Plan of Action.

All you need to provide are valid unaltered invoices issued within the last 365 days showing detailed buyer and product information.

  • Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.

  • Contact information for your supplier, including name, phone number, address, and website.

And the invoices need to include this:

— Supplier information (name, phone number, address, website)

– Buyer information (name, phone number, address, website)

– Item descriptions (for ease of our review, you may highlight or circle the ASIN(s) under review)

– Item quantities

– Invoice date (must be issued in the last 365 days)

Once you provide this, your account will get reinstated.

However, you should know that Amazon only accepts invoices and receipts from legit suppliers and not order confirmations or transaction screenshots from eBay, PayPal, Aliexpress or Amazon. Alibaba invoices won’t get accepted either.

Also, don’t forget to include the supplier’s full contact information, such as the phone number or a website.

Customer Product Condition Complaint suspensions

Suspensions due to Customer Product Authenticity Complaints can be only appealed with a good Plan of Action and valid unaltered invoices issued within the last 365 days showing detailed buyer and product information.

When appealing, you don’t need to say that you sold inauthentic items. Just tell Amazon what you believe made the buyers complain about these issues.

Maybe insufficient packaging resulted in the receipt of a damaged item, which the buyer then confused with a counterfeit? Or the buyer previously used a different version of the product and wasn’t expecting new design of it’s packaging? These are some example excuses, which can be used.

You can also include sentences like this:

“I have carefully reviewed my entire inventory, not limited to the products with complaints and verified it’s authenticity”.

Then mention what will you do to prevent this happening again, example:

“I will continue sourcing all my inventory directly from the manufaturers and from reputable suppliers to ensure that all items are 100% authentic”.

Also, the most important part of your appeal is the proof of authenticity.

All you need to provide are valid unaltered invoices or receipts issued within the last 365 days showing detailed buyer and product information.

3

Thanks for a detail reply. What in case if

  1. The seller don’t have valid invoices.
  2. Or only have receipt

What the seller do in above mentioned situations. Is only plan of action enough with out valid invoice or will amazon cosider only plan of action

4

In most cases, if you don’t have invoices, you will just delete the listings and agree not to sell similar items again.

And now, Amazon mostly lets you acknowledge any violations and just remove the listings.

5

Thank you much. I still have question in mind. In some cases don’t need to acknowledge the mistake they need directly invoices??
Then

6

If you don’t have invoices, it’s fine. But you need to acknowledge the complaint.

7

Thank you so much. Received much knowledge. Once again thanks

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