Announcement reposted from Amazon Europe:
- We’ve introduced an improved SAFE-T claims process that will help you file claims more efficiently and track reimbursements better.You can now create SAFE-T claims at the ASIN level instead of the order level for more precise filings. In addition, we’ve added new claim reason codes to reduce the need for written descriptions.You can also view a comprehensive claims overview to provide you with visibility into all of your SAFE-T claims in one place.To download the report, go to Orders in the sidebar menu of Seller Central, then select Manage SAFE-T claims, then select Download SAFE-T report.For more information on eligibility, restrictions and how to file, go to the following:
- Seller reimbursement policy for Seller Fulfilled Prime
- Seller reimbursement policy for Customer Service by Amazon (CSBA)
- Reimbursement policy for Fulfilled by Merchant orders with Amazon pre-paid return labels