Improve customer service performance with new Feedback Manager insights

Announcement reposted from Amazon United States:

The Feedback Manager in Seller Central has been updated so you can now see your seller-fulfilled customer service performance across three critical insights: contacts, response time, and buyer sentiment.

These updates can help you identify opportunities for customer service improvement through Buyer-Seller Messaging and trends for the prior four-week period, on a rolling basis.

Visit the Feedback Manager to see these new features in a module at the top of the page featuring these three performance insights based on your seller-fulfilled orders:

  • Preventable contacts
  • Average contact response time
  • Buyer dissatisfaction rate

These performance insights are intended to be educational only. Your account health won’t be affected.

To learn more, go to Customer service insights on Feedback Manager.