We are quite new at Amazon, and have participate in the Sponsored Products Campaign.
We have always had quite good amount of impressions and clicks.
But during the last 2 weeks something has happened and the quantity of impressions (and clicks) has started to decrease.
Last week the number of impressions decreased twice, and this week it decreased 7 times (!!) from the average quantity.
Our default bid is always equal to the suggested bid, we haven’t changed absolutely anything - neither keywords nor products descriptions or photos.
We are paying FBA fees, but due to poor or faulty advertising provided by Amazon, our sales dropped down - almost 5 times!
We sent request to Amazon Support on 01/03/18, and today is 03/03/18, and still no answer.
Has anybody experienced this sudden drop in the number of impressions and how to deal with this?
Another one - has anybody received any explanation from Amazon with the reason? of sure, they are extremely bad with answers, but is there any magic button to make them give a proper answer and to look into the case?
With kind regards