Announcement reposted from Amazon Japan:
Amazon Japan plans to extend the return window during the year-end period of 2024, as we did in the past three years for Fulfillment by Amazon and Amazon retail items. In 2024, we will extend this return window also to seller-fulfilled offers. The standard return period is usually within 30 days of product delivery, but it will be extended to January 31, 2025 for Amazon retail, seller-fulfilled offers, and Fulfillment by Amazon items purchased between November 1 and December 31, 2024. The purpose of this program is to help your medium-to long-term business growth by providing a better shopping experience to customers and attracting more customers to Amazon during the holiday season.
For orders Amazon retail and Fulfilled by Amazon, Amazon Japan will make required adjustments, so you don’t have to do anything on your side. Thank you for your understanding and cooperation.
In addition, we extended the Fulfillment by Amazon and Amazon retail return period during the holiday season since 2021, but we did not see any increase in item returns compared to the previous years without return period extension. As a result, we include seller-fulfilled offers as of 2024.
Items eligible for the extended return period:
Amazon Retail, seller-fulfilled offers, or Fulfillment by Amazon items that are returnable during the standard 30-day return window as per About Our Returns Policies.
Extended return period includes:
Eligible items purchased between November 1 and December 31, 2024, can be returned until January 31, 2025. Except for the return period, there are no changes in other return policies such as refund amount as per opened or used status. For items purchased on or after January 1, 2025, the return window will revert back to 30 days.
For more information, go to, FBA customer returns policy.