I'm selling in the US market, and today I received an email from the Australian market. How can I resolve this issue?

Account Health
1

I never used the Amazon Australia site. It came from [email protected] [email protected]

Hello,

We are writing to inform you that we have closed this account. We have taken this measure because our records show that your account is directly linked to another account we have previously closed for violating the terms of our Conditions of Use. As a result, you may not open a new account or use another account to place orders on our site.

If you had open orders on this account, those orders were canceled and refunded when we closed the account.

To learn more about our policies, go to “Amazon.com.au Conditions of Use”:

Any digital content that you purchased with this account is still available to you. To access the content, click the “Content Library” link on the menu “Digital content and devices” on Amazon.com.au.

Has your account been closed in error?

If you believe that there has been an error, let us know by replying to this email to reach an Account Specialist. Our Customer Service team cannot reverse this decision or share more details on this matter. They can only confirm that this message was sent and can also assist you with technical issues.

Account Specialist

Amazon.com.au

2

That email usually means Amazon Australia’s system automatically linked your existing US account to a marketplace registration under the same credentials, and then closed it because it detected a supposed connection to a previously closed account, even though you never actually used the AU site.

It doesn’t normally affect your active US account, but it’s best to address it quickly so the link doesn’t spread. Forward the email to [email protected] explaining that you’ve never operated or registered a selling account in Australia, that your only active account is in the US, and ask them to confirm that the closure won’t impact your global account. Include your US merchant token or account ID for clarity.

If you don’t get a clear response, open a case in your US Seller Central under “Account Settings → Account Status → Linked Accounts” and reference the AU email. This helps route your case to the global verification team, who can unlink the inactive marketplace and ensure your US operations remain unaffected.