I’m a VA from US marketplace. My client said he would take care of it, but he seemed busy and as his VA, I’m actively seeking ways to contribute.
We have some pending shipments on hold for reimbursement because Amazon keep rejecting our case and requesting for Pod with carrier-signed. What we provide is the pod that can be downloaded at Fedex; the one with shipment history and facts also the image uploaded. (from google) that says signed available soon on their site.
Amazon often requires a carrier-signed Proof of Delivery (POD) that explicitly confirms the shipment was delivered and received at their fulfillment center, typically signed by an Amazon employee or representative. Unfortunately, the standard tracking history or POD downloaded from FedEx showing just “delivered” or “signed available soon” is usually not enough. To resolve this, your best option is to contact FedEx customer service directly and request a signed POD , specifically one that includes the printed name and signature of the recipient at the Amazon facility. You can reference the tracking number and date of delivery when making the request. Once you receive that signed document (usually in PDF format), upload it directly to your open case. If FedEx refuses or delays providing the signature, escalate the matter with them while also reopening the case with Amazon explaining that you’re awaiting FedEx’s official POD and will submit it shortly. This usually helps buy time and keep your case open.
