I would like to know if you can help me appeal the ‘alleged product counterfeit’ under Section 3

Account Health Product Authenticity
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@Kika, @Akmal, Hello Kika and Akmal, I would like to know if you can help me appeal the ‘alleged product counterfeit’ under Section 3. The reality is that I have not had any product returns; Amazon simply decided to suspend my account and requested that I file an appeal. I have been submitting the appeal for months, and yet it continues to be rejected. I would appreciate it if you could assist me with this. Thank you in advance, and I look forward to your response!

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Hello @Gordoton,

thank you for joining the forum. I am sorry to hear that your Seller Account has been deactivated due to authenticity issues.

Newly registered seller accounts are often placed under a review and asked to provide invoices for random ASINs from their inventory without any prior warnings or customer complaints.

Suspensions due to authenticity issues, which were triggered by a bot don’t require a Plan of Action.

All you need to provide are valid unaltered invoices issued within the last 365 days showing detailed buyer and product information.

  • Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.

  • Contact information for your supplier, including name, phone number, address, and website.

And the invoices need to include this:

— Supplier information (name, phone number, address, website)

– Buyer information (name, phone number, address, website)

– Item descriptions (for ease of our review, you may highlight or circle the ASIN(s) under review)

– Item quantities

– Invoice date (must be issued in the last 365 days)

Once you provide this, your account will get reinstated.

However, you should know that Amazon only accepts invoices and receipts from legit suppliers and not order confirmations or transaction screenshots from eBay, PayPal, Aliexpress or Amazon. Alibaba invoices won’t get accepted either.

Also, don’t forget to include the supplier’s full contact information, such as the phone number or a website.

I hope this helps. Please feel free to post here whenever you need help.

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I can help you appeal

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Thank you so much! I would love to receive your help with the appeal. What information do you need me to provide so that you can assist me in the best way possible? I’m ready to send over whatever details you need