I guess I did something wrong. They do not want to tell me what is wrong and just told me they are not going to help me. What should I do? Should I try to open a new account?
TIA.
This is actually very common with new seller account applications, and in many cases the rejection is not because the documents are fake, but because Amazon’s automated verification system could not validate something consistently. The most common causes are mismatched names or addresses between documents, unclear scans or photos, use of virtual or unsupported addresses, bank statements that do not exactly match the account details, or prior links to other Amazon accounts through cards, devices, IPs, or phone numbers. What many new sellers do not realize is that Amazon’s verification system is extremely strict and sometimes rejects completely legitimate applications simply because something does not match perfectly in the format they expect.
The best thing to do now is not to create another account immediately, because multiple applications can create further complications. Instead, carefully review every detail you submitted and wait for Amazon’s instructions from the verification or appeals team. If they allow resubmission, make sure the documents are high-quality, unedited, and that the information matches exactly across all records, including abbreviations and formatting. In many cases, sellers are eventually approved after correcting small inconsistencies or successfully passing a manual review rather than the automated check.