I need some expert advice from seniors here regarding a complicated Payoneer issue

Amazon Pay Managing Your Amazon Pay Account
1

Here is my situation:
*Main Account (May 2023). I created a Payoneer account using my brother’s details (CNIC, name, etc.). And verified on documents verification.This account is clean, and we have never made any transactions on it.

  • The Duplicate Profile (May 2024):My brothers mentor accidentally created another Payoneer account using my brother’s exact same CNIC details/name, but used my brother’s primary email address. This 2024 application was fully submitted but has been stuck “In Review” ever since and was never approved.and never logged in.
    *The Current Issue:Now, my main 2023 account is asking for “Visual identity verification” and a “Photo with today’s date” in the Verification Center.
    What is the safest way to handle this? Should we contact support from the 2023 account to delete/cancel the stuck 2024 application before submitting any documents? Any guidance from someone who has faced this would be highly appreciated.
    Thank you in advance!
2

The first thing I would do is determine exactly where the issue originates. If the problem is with receiving Amazon disbursements, make sure the legal name, business name, and address on your Amazon account match your Payoneer account exactly, as even small mismatches can cause verification or payout problems.

If your Payoneer account is under review or restricted, it is usually best to work through a single support case rather than opening multiple tickets, as repeated cases can delay resolution. Keep copies of all requested documents and respond promptly to any requests for additional information.

If you can share the exact issue—whether it is account verification, receiving account approval, payout rejection, account restriction, or something else—it will be much easier for sellers who have experienced the same problem to provide specific advice. Payoneer issues are often solvable, but the solution depends entirely on the underlying cause.