i need help regarding adult product policy violation, can you please help?
3:15 am
Submission
7 November 2023 20:12 PKT
Has your account been deactivated in error?
Hello,
Yes my account has been deactivated in error.
Please find enclosed invoices and pictures of my products.
My product is oral gel herbal supplément, you can find it under ASIN B09C6LJ6BS.
My product is not kamagra and don’t violate Adult products policies & guidelines.
I check myself all policies and guidelines every week to be in accordance with Amazon policies for all european markets.
I listed asin B0CGVV2RL7 on month ago because product was oral gel supplément.
When i see that listing has been changed and pictures wasn’t show the good products i immediately delete this listing from my store as you can see.
There was only one item sold with this asin and when i listed this item description and pictures were in accordance with my product which is not kamagra.
My account health is good and i don’t have violations on my dashboard, i am very carefull with that in order to provide the best products and best expérience to Amazon customers.
Please Check all informations and reinstate my account. If you need more informztions i am all available.
Thank you team,
Regards
Frate021
10 Nov response from Amazon
Hello TOMISLAV,
Thank you for submitting your appeal. After reviewing your account and the information that you provided, we have determined that your Amazon.nl selling partner account will remain deactivated.
We reached this decision because you have listed products in violation of our “Adult products policies & guidelines” repeatedly or in an evasive manner. Products sold on Amazon.nl must adhere to applicable Amazon policies. To learn more about this policy, go to “Adult products policies & guidelines”:
https://sellercentral.amazon.nl/gp/help/201744060
To reactivate your account, submit evidence or documentation demonstrating that your account has not violated our “Adult products policies & guidelines.”
You can submit your appeal by clicking “Reactivate your account” on the banner at the top of your “Account Health” page and following the instructions provided:
https://sellercentral-europe.amazon.com/performance/dashboard?reftag=ah_em_rp
We’re here to help
If you have questions about this policy or your account, you can contact us:
https://sellercentral.amazon.nl/cu/contact-us
What happens if I do not send the required information?
If we do not receive the required information, your account will remain deactivated and funds in your account may be held for 90 days.
Has your account been deactivated in error?
If you believe that the listings that caused your account deactivation are compliant with our “Adult products policies & guidelines,” please include evidence or documentation showing that your account has not violated our policy and we will investigate your concern.
If we confirm that your account has violated our “Adult products policies & guidelines,” your account will remain deactivated.
Sincerely,
Seller Performance Team
https://www.amazon.nl
Submission
12 November 2023 23:43 PKT
Additional information
please go through our attached file.
Attached
Plan of Action.docx
13 nov response from amazon
Hello Frate021,
After reviewing your account and the information you provided, we have determined that your selling account will remain deactivated. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our “Funds withholding policy”:
https://sellercentral.amazon.nl/gp/help/external/G9RA9LYBJ3QP27M6
Why did this happen?
We reached this decision because you listed products that are not permitted for sale on Amazon.nl and failed to submit evidence or documentation demonstrating that your account has not violated our “Restricted Products” policy. If you have questions about this policy, go to “Restricted Products”:
https://sellercentral.amazon.nl/gp/help/201743940
What happens if I do not send the required information?
As stated in our previous communication, your account will not be reinstated without proof of compliance with our policies. Funds in your account may be held for 90 days.
We’re here to help
If you have questions about this policy or your account, contact us:
https://sellercentral.amazon.nl/cu/contact-us
To view your account performance, select “Account Health” on the home screen of the Amazon Seller app on your iOS or Android device, or go to the “Account Health” page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?reftag=ah_em_rp
The “Account Health” page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download the Amazon Seller app for iOS:
https://itunes.apple.com/gb/a…
– Download the Amazon Seller app for Android:
Sincerely,
Seller Performance Team
https://www.amazon.nl
15 November 2023 19:46 PKT
Additional information
Dear Amazon,
Thank you for giving us the opportunity to appeal the suspension of my
account and allowing me to provide an explanation. Please we have
attached a file that contains our explanation.
I hope amazon reconsider our suspension and gives us a second chance, we
lacked knowledge.
Attached
Dear Amazon.docx
Hello TOMISLAV/Frate021
After reviewing your account and the information you provided, we have determined that your selling account will remain deactivated. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our “Funds withholding policy”:
https://sellercentral.amazon.nl/gp/help/external/G9RA9LYBJ3QP27M6
Why did this happen?
We reached this decision because you failed to submit evidence or documentation demonstrating that your account did not violate our “Adult products policies & guidelines” repeatedly or in an evasive manner. Products sold on Amazon.nl must adhere to all Amazon policies. To learn more about this policy, go to “Adult products policies & guidelines”:
https://sellercentral.amazon.nl/gp/help/201744060
What happens if I do not send the required information?
As stated in our previous communication, your account will not be reinstated without proof of compliance with our policies. Funds in your account may be held for 90 days.
We’re here to help
If you have questions about this policy or your account, contact us:
https://sellercentral.amazon.nl/cu/contact-us
To view your account performance, select “Account Health” on the home screen of the Amazon Seller app on your iOS or Android device, or go to the “Account Health” page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?reftag=ah_em_rp
The “Account Health” page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download the Amazon Seller app for iOS:
https://itunes.apple.com/gb/a…
– Download the Amazon Seller app for Android:
Sincerely,
Seller Performance Team
https://www.amazon.nl
Submission
25 November 2023 17:53 PKT
Additional information
Dear Amazon Seller Performance Team,
I am writing to urgently appeal the suspension of my seller account and to clarify the confusion surrounding the products associated with ASIN B0CGVV2RL7 and B09C6LJ6BS. I appreciate your attention to this matter and hope to resolve any misunderstandings.
Clarifications Regarding ASIN B0CGVV2RL7:
Misunderstood Product Identity: The product listed under ASIN B0CGVV2RL7 was initially an oral gel supplement, not Kamagra. It appears there was a mix-up with product images and descriptions after the listing.
Immediate Corrective Action: Upon realizing the mismatch in the listing details, I promptly deleted the listing from my store. I acknowledge the importance of accurate product descriptions and am committed to preventing such issues in the future.
One-Time Sale Misinterpretation: Only one item was sold under this ASIN, and at the time of listing, the description and images correctly corresponded to the herbal supplement I intended to sell.
Regarding ASIN B09C6LJ6BS0:
Product Nature: This ASIN corresponds to an oral gel herbal supplement, which aligns with Amazon’s policies and does not violate any adult product guidelines.
Commitment to Compliance:
Regular Policy Review: I diligently check Amazon’s policies and guidelines weekly to ensure compliance across all European markets.
Account Health: My account has consistently maintained good health with no previous violations, reflecting my dedication to providing quality products and experiences to Amazon customers.
Request for Reconsideration:
Reinstatement Plea: I respectfully request a reevaluation of the suspension in light of these clarifications and my proactive approach to resolving the issue.
Continued Cooperation: I am fully willing to provide any additional information or documentation needed to facilitate a speedy resolution.
Thank you for considering my appeal. I am eager to continue my partnership with Amazon and uphold the high standards expected of sellers.
Warm regards,
[Your Name]
[Frate021]
26 november response from amazon
Hello Frate021,
After reviewing your account and the information you provided, we have determined that your selling account will remain deactivated. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our “Funds withholding policy”:
https://sellercentral.amazon.nl/gp/help/external/G9RA9LYBJ3QP27M6
Why did this happen?
We reached this decision because you failed to submit evidence or documentation demonstrating that your account did not violate our “Adult products policies & guidelines” repeatedly or in an evasive manner. Products sold on Amazon.nl must adhere to all Amazon policies. To learn more about this policy, go to “Adult products policies & guidelines”:
https://sellercentral.amazon.nl/gp/help/201744060
What happens if I do not send the required information?
As stated in our previous communication, your account will not be reinstated without proof of compliance with our policies. Funds in your account may be held for 90 days.
We’re here to help
If you have questions about this policy or your account, contact us:
https://sellercentral.amazon.nl/cu/contact-us
To view your account performance, select “Account Health” on the home screen of the Amazon Seller app on your iOS or Android device, or go to the “Account Health” page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?reftag=ah_em_rp
The “Account Health” page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download the Amazon Seller app for iOS:
https://itunes.apple.com/gb/a…
– Download the Amazon Seller app for Android:
Sincerely,
Seller Performance Team
https://www.amazon.nl
27 November 2023 21:41 PKT
Additional information
Subject: Plan of Action Submission - [Frate021]
Dear Amazon Seller Performance Team,
Please find attached the Plan of Action (POA) document addressing the concerns raised in your notification. This document outlines the issues identified, the steps we have taken to resolve these issues, and the measures we have implemented to prevent future occurrences.
We have thoroughly reviewed our business practices to ensure full compliance with Amazon’s policies and are committed to providing the best customer experience. We appreciate the opportunity to rectify these issues and look forward to your response.
Thank you for considering our Plan of Action. We are ready to provide any further information or clarification if needed.
Best regards,
Frate021
Attached
Plan of Action (1).pdf
latest response
Hello TOMISLAV
After reviewing your account and the information you provided, we have determined that your selling account will remain deactivated. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our “Funds withholding policy”:
https://sellercentral.amazon.nl/gp/help/external/G9RA9LYBJ3QP27M6
Why did this happen?
We reached this decision because you failed to submit evidence or documentation demonstrating that your account did not violate our “Adult products policies & guidelines” repeatedly or in an evasive manner. Products sold on Amazon.nl must adhere to all Amazon policies. To learn more about this policy, go to “Adult products policies & guidelines”:
https://sellercentral.amazon.nl/gp/help/201744060
What happens if I do not send the required information?
As stated in our previous communication, your account will not be reinstated without proof of compliance with our policies. Funds in your account may be held for 90 days.
We’re here to help
If you have questions about this policy or your account, contact us:
https://sellercentral.amazon.nl/cu/contact-us
To view your account performance, select “Account Health” on the home screen of the Amazon Seller app on your iOS or Android device, or go to the “Account Health” page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?reftag=ah_em_rp
The “Account Health” page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download the Amazon Seller app for iOS:
https://itunes.apple.com/gb/a…
– Download the Amazon Seller app for Android:
Sincerely,
Seller Performance Team
https://www.amazon.nl
plan of action - one of the first ones
Dear Seller Performance Team
I am a principal of this store and I am writing this appeal for remove this violation from our account
health dashboard.
ASIN: B0CGVV2RL7
Note: I acknowledge my mistake and apologize for this issue. I have deleted this product from my catalog
and in the future will not relist this product.
The Root cause of the problems
- Amazon removed our listing due to restricted product policy violations.
- I was selling the product in the health and personal care category before listing this product I did
not get any warning from Amazon regarding the restricted product policy so that is why I listed
this product. Before listing these products I did not read amazon restricted product policy - As a new seller, due to a lack of knowledge and lack of proper research about the restricted
product we listed this item, our team was untrained, so that’s why this mistake occurred on our
side. We listed this product because I understood that this helmet protects the brain but I was
unaware that they cause claims regarding concussions - My product did not obey Amazon’s applicable laws, regulations, and Amazon policy, so that’s
why the product was restricted. Some prohibited claims were present on the product detail page,
including in images. I was unaware of the CPSIA labeling rules. - I acknowledge my mistake because I failed to manage my account, especially selling and Listing
such products which were restricted products. I take full responsibility for this mistake. I did take
all corrective steps to ensure no future issues. Please review my appeal and give me one chance to
work to comply with Amazon’s policy as we have learned and understand the policy.
The corrective actions - I deleted this listing in our catalog and disposed of all inventories.
- I checked my remaining inventory and there are no more listings that have been violating
Amazon policies. - We took training from an experienced Amazon seller about listing such products on Amazon
which will restrict free products and we provided full training to our staff so that we list our items
with accurate photos and descriptions.
Amazon’s restricted product policy
Connexion Amazon
Prohibited product claims
Connexion Amazon
The Preventative measures
In the future I will never ever list any restricted product on Amazon, now I am knowledgeable and
learned and read all Amazon policies regarding restricted products. We have assigned one person that
review each product we plan to sell
This person will be well-informed and have up-to-date knowledge of the products, industry, and
laws.
We will have a double-check feature with a second employee to verify the products are
compliant.
We have carefully read and reviewed Amazon’s restricted products, examples of prohibited
listings, and Categories requiring approval.
We will abide by Amazon’s Restricted Product Policies.
We will take the following preventative steps on the products that we sell and have listed to
assure they are and stay compliant. We will check weekly for any policy changes that may have
been implemented by Amazon, and take any necessary action within 24 hours.
We will contact selling partner support pertaining to products for additional information if
needed.
When we are listing a product on Amazon we will take the following steps:
Verify that it complies with Amazon’s policies (IE Restricted Products and Categories requiring
approval)
Before listing a product first of all I check the restriction-free process on US customs and border
protection.
Verify that it complies with all local, state, and federal laws (IE EPA, NHTSA, Clean Air Act, )
Verify with the manufacturer of the product that it complies with the laws and regulations
Verify with selling partner support with any questions prior to listing new products if applicable.
Please note: I am taking full responsibility for this mistake; take all corrective steps to ensure no future
issues. I will personally supervise my all business practices and ensure you that my account will not run
into this problem ever again. Please review my appeal and reactivate my account.
Thank you
Frate021
main suspension cause in the netherland marketplace
7 November 2023
Your Amazon.nl selling account has been deactivated
Hello TOMISLAV,
Your Amazon.nl selling partner account has been deactivated in accordance with our “Adult products policies & guidelines.” Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our Funds withholding policy:
https://sellercentral.amazon.nl/gp/help/external/G9RA9LYBJ3QP27M6
Why did this happen?
We have taken this measure because you have listed items that violate our “Adult products policies & guidelines.” We leveraged a combination of automated means and expert human review to identify this issue and make this decision. Items sold on Amazon.nl must adhere to all Amazon policies. To learn more about this policy, go to “Adult products policies & guidelines”:
https://sellercentral.amazon.nl/gp/help/201744060
Examples of restricted products that you have listed include, but are not limited to:
ASIN: B0CGVV2RL7
Title: Oral Gel x2-14 zakjes met fruitige smaak
Dit product is geïdentificeerd als “Kamagra” of een soortgelijk product dat niet-aangegeven ingrediënten bevat. De verkoop van producten die niet-aangegeven ingrediënten bevatten, is verboden op Amazon.nl.
We’re here to help
If you need any further assistance, you can contact us:
https://sellercentral.amazon.nl/cu/contact-us
How do I reactivate my account?
To reactivate your account, submit evidence or documentation showing that your account has not violated our “Adult products policies & guidelines.”
How do I send the required information?
You can submit your appeal by clicking “Reactivate your account” on the banner at the top of your “Account Health” page and following the instructions provided:
https://sellercentral-europe.amazon.com/performance/dashboard?reftag=ah_em_rp
What happens if I do not send the required information?
If we do not receive the required information, your account will remain deactivated and funds in your account may be held for 90 days.
Has your account been deactivated in error?
If you believe that the listings that caused your account deactivation are compliant with our “Adult products policies & guidelines,” please include evidence or documentation showing that your account has not violated our policy and we will investigate your concern.
If we confirm that your account has violated our “Adult products policies & guidelines,” your account will remain deactivated.
Sincerely,
Seller Performance Team
https://www.amazon.nl
