Hi everyone,
I have an LLC. On my first seller account, I accidentally submitted the wrong documents, so it was rejected.
Seller Support told me to open a new account and submit everything again.
I created the new account with the correct documents, but now it keeps getting rejected for “Multiple Selling Accounts. ”Support also told me the first account is already closed/not activated, yet every team I email keeps sending the same template “multiple accounts” message.
No one actually reviews my case.
I can’t move forward and don’t know how to fix this.
Has anyone solved this issue before?
Any advice would really help.
Thanks in advance.
This happens a lot and it’s usually because Amazon’s system still sees the first account as linked to your identity even if support says it was never activated, so every new attempt gets auto-flagged before a human looks at it.
The key point is that you should stop creating or attempting new accounts, because each attempt reinforces the multiple-account flag.
What normally works is opening one single case through Account Health or Seller Verification and clearly stating that the first account was created in error, never activated, and that you are requesting permission to proceed with only one seller account under your LLC, attaching proof of the LLC and asking them to permanently close or unlink the original registration.
It often takes persistence and multiple follow-ups because frontline reps send templates, but eventually it has to be escalated to the Seller Verification team to manually clear the duplicate record.
Some sellers only get resolution after requesting a call with Account Health and explicitly asking for an internal escalation to remove the duplicate account association. It’s frustrating, but this is a known loop, and the fix is consolidation and escalation, not starting over again.