Hello,
Initially, when the account was created, there was an error on the part of the person I was working with, and the account was set up on Amazon.com instead of the intended platform. Later, I was asked to provide another email to open a second account, and the initial incorrect account was closed automatically, not by me. However, it now appears as blocked in the Amazon system.
I have been in daily contact with customer support, provided screenshots, and followed all the instructions given, but I keep receiving responses that do not resolve the problem. I was asked to address issues related to the blocked account, but I do not have access to that account to do so. I have been redirected to another department via email but have not received a response for two days.
Please assist me in resolving this situation, as I have followed all the steps indicated by customer support, yet the problem persists. I look forward to a clear response and a prompt solution.
Thank you in advance!
If Amazon support hasn’t resolved the issue, try escalating to a higher support level, provide a detailed case history, or contact Amazon via social media. Networking with industry experts might also help expedite the process.
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Thanks for the tip, I received another email, I’m waiting to see if that department will help me, if not I’ll call again and create topics everywhere about this case, it’s very frustrating that from an email given by them they tell me that they don’t deal with this when from the field of email it turns out that they deal with this.
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Basically, the Amazon support team receives your message after thousands of attempts. Their AI system automatically replies, which is why they are not connecting. In short, just keep emailing again and again. It’s normal, don’t worry. I understand your frustration. It’s common to face delays with Amazon support. Keep persistently following up and documenting all your communications. If you’re still stuck, try escalating the issue through other channels like social media.
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It’s true. When I upload documents with pictures to Amazon, they get rejected in 2 minutes, and so far, I haven’t solved anything with the emails I received from the call center. They tell me that they don’t deal with it, and I send them the picture because that’s what their colleagues told me to do, but they send me the same reply automatically. I have to go through all the departments in turn until I find someone willing to help. I’ll do that tomorrow. I’ll go on LinkedIn, thanks for the tip. I’m waiting to see if I can solve something with the second email they gave me today.
It sounds really frustrating. If Amazon’s responses aren’t helping, you might want to try reaching out via their social media channels or creating a detailed case history to escalate your issue. Sometimes persistence and exploring different contact methods can lead to a resolution.
And it seems that this team is also making fun of me. I also attached the screenshot where it can be seen that a colleague from the call center gave me his email, but in vain—it’s an automatic message.
