Hello community,
When a refund is initiated, customer gets the full refund. What happens to us? So if the customer paid £26.68, they receive the £26.68 back.
I am confused at the £17.59 and £22.76 values. can anyone clear the confusion here. So technically my account will be a loss of the cost of the goods and fees? What does £17.59 and £22.76 mean?
Thanks to you all
The way I read it is that the £17.59 was your net revenue after the FBA and referral fees were taken by Amazon.
Then after refunding, Amazon took back £22.76 (it’s a negative value). They part-refunded the referral fee but you still have to pay the original FBA fee.
FBA fee and return fee are deducted from you.
When a refund is processed, the customer gets their full amount back (£26.68). The £17.59 and £22.76 values reflect the deductions for FBA fees and return processing fees. Yes, your account will be at a loss covering the cost of goods and these fees. If you need more help with understanding refunds, feel free to reach out!
Thanks so much for the replies 
