Hello everyone!
Today, I got a message from a customer who purchased one of my FBM items. They informed me that the product arrived damaged and even sent a photo as proof. They’re requesting a replacement. I’m confident the item was in perfect condition when I shipped it, so I’m assuming the damage occurred during transit.
Thanks in advance!
Settle the customer’s matter first, then submit evidence to the carrier for claim.
Send the customer new item or refund it if you don’t have a replacement. FBM you responsible all the way till it reaches the customer, next time try to package it better. Ask customer to provide pictures of the damaged product and claim refund from the carrier for the damage.
You should immediately ship replacement.
If it’s fbm then totally it’s on you, you can either send replacement or refund the buyer.