I received this Buyer Message with the topic: Pre-Order Question. The attachment is a request seemingly from Bayer asking for my personal information and where I purchased the product from. I already submitted an invoice from a distributor to get ungated in the Aleve brand, and I received approval from Amazon to sell on this listing using my invoice. I do not see any IP Alerts for Aleve or Bayer, and there are other sellers on the listing.
From what I’ve read on the forums and FB groups, it doesn’t seem like a potential buyer or even the brand is supposed to contact a seller this way. If this is the brand, what communication method is appropriate for them to contact me as a seller to verify I have correctly sourced their products?
That’s terrible advice because the person could potentially file a complaint and shut down their offer / account because Bayer is a huge brand with market influence. The best course of action would be to respond something along the lines of, “Hey. We got your message and we have reached out to a representative from your brand / company etc”
Then you have to actually follow through and reach out to the brand outside of Amazon.
I would not ignore this. Just because you got ungated doesn’t mean you have approval from the brand. The other sellers on the listing may have this approval or may have received a similar message. Most Amazon ungates are done by bots. I would make further enquiries to find out if this is a genuine message from the brand.
Without contact info so you can actually perform due diligence to verify authenticity it seems like whomever else is on the listing is playing games.
A legitimate letter will have a contact person and you can verifiy that by contacting their corporate headquarters.
If that letter is 100% legitimate you better pull the listing or you will be NRU and on the hook for damages. If that is a real letter and you don’t comply you will be sued for damages AND all of your FBA inventory will seized by amazon and disposed of, they have in house attorneys and that is all they do.
OK. I thought it was a buyer, and they were asking for information of a more personal nature. I agree those letters need to be handle promptly, and professionally.
