How do you usually handle customers who leave a 1-star negative feedback and then ask for assistance afterward?

Sell On Amazon Order Management, Shipping, Feedback & Returns
1

Hello,

I mean regardless of whether the issue is due to a delay, a lost package, or delivery to a neighbour.

I have to admit, in these situations my motivation to resolve the case drops significantly. The defect is already there, and even if they open an A-to-Z claim, it won’t make much difference, I wont receive a double defect 😃

After dealing with similar situations for years, I find it quite frustrating. Also, the chances of getting such feedback removed later are extremely low (maybe around 0.05%). Because of that, I sometimes feel inclined to ignore these cases entirely, so the customer wont get proper customer support from me.

What’s your perspective on this part of the business?

Have a nice day.

Regards

2

From my experience, Amazon will never remove the feedback regardless of whether you create a case where you explain it to a 5-year-old that the customer didn’t even give you the chance to explain, take action, or they made an error with the feedback as it has no grounds, but feel free to give it another go.