I need some guidance. If Seller Support keeps sending copy-paste emails regarding missing units, even when it’s clear they’ve lost entire boxes (as the tracking shows delivered), is there a way to escalate the issue to a supervisor? Do we have an account manager we can contact, or is there any other email address where we can file a complaint?
I did leave a note on the case requesting that it be officially transferred to a supervisor, but I still received the same copy-paste reply from the same person.
If Seller Support continues to provide unhelpful responses regarding missing units, you can escalate the issue by specifically requesting that the case be reviewed by a supervisor. Use phrases like “Kindly escalate this case to a supervisor for further review” in your case communication.