I’ve been struggling with the re-verification process for a few days, does anyone know the best route to contact someone?
Unfortunately there is no way out. You have to stick through them.
There should be option to request video verification like I did. You don’t need to contact them, they will arrange a Chime call.
they have not approved my license or passport . Thanks!
What is wrong with them?
The notice stated that the documents were illegible, but I already resolved it. Turns out it had to be a color photo and not a black white scan.
Ah. Thank you for taking the time to let us know the outcome.