I saw someone lost their account because the delivery address (prep center) wasn’t listed on their Seller Central account.
This is the post:
Hi everyone,
my seller account was deactivated two months ago due to authenticity concerns for a swimsuit ASIN I sourced from Belk.com. I’ve submitted purchase documents over 20 times, including the Belk invoice, order confirmation, bank statement, etc., but they keep getting rejected because the shipping address doesn’t match the one on my Seller Central account. I explained that I use a prep center and even provided contracts and paperwork, but still no luck.
Here’s the frustrating part: multiple Amazon phone reps confirmed my documents look legitimate. After two case escalations, nothing changed. When I asked, “Can’t we use prep centers then?” they said, “Sure, just add their address to your account”, which makes no sense, since prep centers serve multiple sellers. The last rep basically admitted they know I’m clean but said, “Honestly? Getting your account reinstated will be tough.” It feels like there’s some hidden policy they’re not telling us.
I hired Riverbend Consultants, they say my case is solid and have sent complaint letters to internal escalation contacts, but it’s been radio silence for weeks.
Now I’m stuck: should I pay Jeff Schick’s team? It feels risky if this is just an unsolvable loophole. Has anyone here managed to get out of a situation like this? All advice is welcome. Thanks!
I don’t fully believe the story; maybe the guy isn’t telling everything. In my experience, there are usually more things behind these kinds of situations, there’s almost always a reason the owner of the deactivated account doesn’t mention.
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If you add the prep warehouse address in the shipping & return section, or FBA “ship from” address then that should be fine right?
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Is this true? I can’t think of many, if any, sellers I know who have ever had to list their prep centre’s details in Seller Central. As far as I’m concerned, it’s just a delivery address for the goods and has nothing to do with billing.
The only way I can imagine adding it to Seller Central would be by changing the company address and the bank address to the prep centre, but no one is going to do that, and I don’t think most prep centres would even allow it.
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To avoid issues like the one described, it’s a good idea to add your prep center’s address to your Amazon Seller Central account as an additional “Ship-From” address or include it under “Fulfillment Center” addresses in your settings. You can do this by going to Settings > Account Info > Business Address , and under there you can update or add an additional address—some sellers list it as their warehouse or fulfillment location. You can also go to Settings > Shipping Settings and set up different Ship-From locations depending on your shipping templates. While Amazon doesn’t officially require prep center addresses to be listed, they do expect invoices and documentation to align with the addresses on your account, so having the prep center address on file can help prevent issues during verifications or appeals.
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I’ve seen this before. There could be many reasons, and the seller who created the post might not even know them himself. He could be submitting order confirmations that only show the delivery address, or perhaps Amazon representatives are giving him incorrect information. It might be that the address is actually fine, but the quantity of units sold or the supplied invoices are incorrect. Honestly, I’ve been in this business for almost 10 years, and for 9.5 of those years, my business and delivery addresses were different, I never had an issue. I only recently moved to a new warehouse and updated everything to a single address for my own convenience, not because Amazon required it.
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