How can I solve the problem of A-Z Guarantee scams?

[Laszlo]

Hello, everyone,

I am selling some expensive items in FBM.

Sometimes I get customers who try to cheat and I would like to prevent this problem. Do you have any tips how to protect myself?

Thank you

[Kika]

Hi @Laszlo,

thank you for posting into our forum. Please check out this detailed help guide thread which I created to help with defending A-Z claims:

A-Z Claim Guide Thread

As everyone knows, I really like sharing my experience and knowledge with selling on the Amazon platform gained after years of successfully trading here since high school (across all international Amazon marketplaces) and this guide thread should help all sellers who struggle with representing their case properly in cases when the buyer decides to open an A-Z claim. Unfortunately, all my original threads were maliciously deleted from the Amazon forums and as I did not have the text saved anywhe…

[ecomwithumair]

1. Respond to buyers within 24 hours

2. Send parcels within the correct window

3. Use “Tracked” mail.

4. For expensive items you should have enough margin to ask for “Signature on Delivery”

5. Use reputable suppliers and depending on the number of sales record serial numbers if you can

6. Appeal every A-2-Z complaint. Provide proof of delivery including pictures and signature etc

[EPG_Sourcing]

Make signature / photo submission while delivering mandatory.