How can I fix this?

Fulfilment By Amazon Shipping Inventory to Amazon
1

Can you point me in the right direction? I have a shipment discrepancy where 6 extra units have been counted. They are single units, and I am pretty sure I labeled and bagged them; otherwise, why on earth would I have stuck them in the box?

Anyhow, these 6 units are in stranded inventory as a bundle, listed as a “listing error.”

All I want to do is add them to the inventory, avoid a removal order, and avoid resending them in.

Can this be done, and how?

Any directions on this would be amazing.

2

Try refreshing the reason.

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3

Tried this already 🙁 No change. What would you do next?

4

You say 6 extra units were counted, which happens.

Are they all of the same ASIN and how many total of that asin were counted?

5

Yes, all 6 units are the same asin. In total 6.

6

But no counted qty of that asin?

7

To handle the 6 extra units in stranded inventory, you can update the listing error to fix the bundle issue. If you want to avoid a removal order, try creating a new shipment plan that includes these units. You can also reach out to Amazon Seller Support for guidance on how to add them to your inventory without having to resend them.

8

Are you saying you labelled each unit and placed more than 1 unit in a bag? If that is so, that’s a bad idea. Do not bag anything unless you want them to be sold as a bundle and ensure that only 1 barcode is visible. If you bag items unnecessarily, you risk Amazon sending a whole bag of widgets instead of just 1 unit.

Although, this doesn’t explain your problem but it may be linked.

Another question is why the extra units have become stranded. Normally, any excess units just go into your inventory.

3 Likes
9

I mean technically there is no listing error, just stock mistakenly sent in without it being part of the shipment plan. I can reach out to Amazon, however I find sellers are more useful have better knowledge then the people running the show. Thank you all for the responses.

10

In this case, just acknowledge the violation and Amazon should add the units into your inventory. If they haven’t done so yet, open a case with Seller Support and request this.

1 Like