Hi everyone,
I’m hoping someone can help me with an issue I’m having regarding some missing items in FBA.
I recently provided an invoice to Amazon for the missing items, but they responded with a message that I don’t fully understand. I’m not sure what exactly they are asking for or what additional information they might need from me at this point.
They are saying that the invoices you have sent do not match the product for which you are claiming. They want you to send an invoice which matches the item.
Invoice Requirements:
Invoice Quantity: Must be the same as or greater than the quantity shipped.
Invoice Date: Must be on or before the FBA shipment creation date.
Product Description: Must include details such as color, size, and title.
Your Contact Information: Name, address, email, and phone number must be provided.
Supplier’s Contact Information: Must include the supplier’s name or logo, address, email, and phone number.
If you need further assistance, feel free to reach out at groagroup.com.
I will personally review your cases, including the 20+ claims you might be entitled to for reimbursements.
It looks like you are providing an invoice which does not have the product in it.
I had similar issues before but it has been fixed. It happens, submit again.
Do live chat and explain them. If the invoice has the same product and quantity, keep appealing with the invoices, highlighting the infos that are important.
