I sent a package worth $1,345 with 2 units of printers, which came directly from our distributor to our warehouse, just 30 minutes away. We packed the products and shipped them out on September 12th. Yesterday, the package was marked as delivered. However, today, the customer reported receiving two scales instead of the two printers. I don’t sell these types of products; we only deal with IT equipment. The end customer is a big company, but the order was placed by an individual.
I’ve never encountered this kind of problem before. I shipped it with claim protection and purchased the labels through Amazon. Please repost this to see if other sellers have advice. Also, we received a message from the customer in the chat acting like an Amazon customer service representative, which seems suspicious. I contacted Amazon customer support, and the agent said it appears the customer may be trying to scam us.
It’s quite possible that the wrong product was sent as you never actually saw it. Does your distributor sell that kind of product?
Regarding your comment “message from the customer in the chat acting like an Amazon customer service representative,”, this is standard if the customer contacted Amazon Customer Services first. They simply forward their concern to you.
Treat the complaint as genuine until you are sure it is not.
