What happened?
Yes, all the time. Amazon’s bots often auto-reject the first claim, but valid lost, damaged, and fee-overcharge claims are frequently approved after a second case is submitted with screenshots and shipment proof.
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That is exactly the point. The first rejection does not mean the claim is dead. It means the evidence was not presented the way the system wanted. The second pass, with screenshots and shipment proof, is where valid claims actually get recovered. That is the problem we are building for. The issue is not whether the claim exists. It is whether the proof survives the first rejection. Recovery breaks after detection. Thank you for seeing it too, Muhammad.
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Amazon lost one item from my inventory. The sourcing cost was £35 and the selling price was £65, but Amazon reimbursed me only £19. What should I do in this case?
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Amazon often reimburses based on its estimated fair market value rather than your sourcing cost or selling price.
If they reimbursed only £19 for an item that cost you £35 and sold for £65, open a reimbursement case and provide evidence such as recent invoices, proof of purchase, and sales history showing the item’s actual value.
Many sellers have successfully received additional reimbursement after appealing with supporting documentation. If the first case is denied, submit a second one with clearer evidence and screenshots of the ASIN’s selling price and recent sales.
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That’s a lowball, but the benchmark is your cost ($35), not your sale price. Amazon’s current policy reimburses based on documented unit cost, not selling price (that changed in March 2025).
$19 vs $35 cost is still a $16 underpayment per unit, worth disputing.
You’d need: a SAFE-T claim citing the cost discrepancy, with your supplier invoice showing $35/unit as evidence.
Do you have that invoice accessible? That’s usually the part that trips people up.