My UK seller account has been deactivated because of over 120 FIC policy violations.
The unusual part is that every affected product comes from the same manufacturer and many of the products were discontinued years ago. They are no longer sold, have been removed from my catalogue and will never be relisted.
Amazon keeps telling me to populate the Ingredients/FIC fields, but for many of these products I can’t because:
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the supplier discontinued them years ago,
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I no longer have the original packaging,
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the listings have already been removed,
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and some detail pages can no longer be edited.
When I explain that the products have been permanently discontinued, I receive the same automated response telling me to add FIC information.
Has anyone managed to get historical discontinued ASINs manually reviewed or removed from Account Health?
Also, how did you manage to speak to an Account Health Specialist after your account had already been suspended? The callback option no longer appears for me.
Any advice would be greatly appreciated.
Amazon seller account reinstatement starts with one truth most sellers learn too late.
Amazon does not reactivate your Seller Central account because the appeal comes across as apologetic. It reinstates accounts because the plan of action proves one thing. That you understand the exact reason for the deactivation, and that you fixed it at the root.
That is the whole game. And it is where almost every suspended Amazon seller loses.
Most people fail their second and third Amazon appeals for the same reason they failed the first. They answer the wrong question. They write a longer plan of action. They promise harder. They resend a louder version of the appeal Amazon already rejected, then wait weeks for a deactivation notice that reads identical to the last one.
Section 3 suspensions, inauthentic complaints, intellectual property and IP claims, dropshipping policy violations, used sold as new, ASIN-level issues, and funds frozen in disbursement. Different triggers, same fix. Find the real root cause, map the exact evidence the Amazon reviewer needs to see, and build a plan of action that closes the gap instead of talking around it.
Even if the products are no longer being sold, the ASINs can still be reviewed against current UK Food Information for Consumers requirements, and missing or outdated mandatory information may trigger violations.
If the products are permanently discontinued, the first step is to make sure there is no remaining inventory and that the listings are closed or deleted where appropriate. If Amazon is still requiring action, submit the requested documentation or explain that the products are discontinued and cannot be updated because they are no longer offered for sale. If the violations remain after that, ask Seller Support to escalate the case to the Product Compliance team rather than standard Catalog Support, as they are better equipped to review FIC-related issues.
If these are historical ASINs with no intention of selling them again, several sellers have reported that persistence and escalation were necessary before the compliance team manually reviewed the affected listings. The key is to keep all communication within the same case, clearly identify that the ASINs are discontinued, and request confirmation that the historical compliance notifications will not continue to impact your account once they have been reviewed.