My Amazon buying account was closed due to verification issues (long story, I’m not even sure what’s going on, despite providing them with all the requested information).
Now, my seller account, which is linked to that buying account, is also affected, and I’m not getting any responses from Amazon.
Any tips or guidance would be really appreciated.
Yes, this situation unfortunately happens when Amazon links your buyer and seller accounts, and if one gets suspended—especially for verification issues—the other can be affected automatically, even if it’s fully compliant. The best course of action is to escalate directly through Seller Central by opening a case under “Account Health” and clearly explaining that your seller account is compliant and was impacted due to a linked buyer account. Include all supporting documents again, like ID, bank statements, and any communication you had on the buyer side, and request a manual review. If support isn’t helpful, try emailing executive support at [email protected] with a concise, respectful explanation of the issue and your request for reinstatement.
Is your Amazon buyer and seller account using the same email login? How do you change it, since changing one automatically updates the other?
You need to get in touch with Amazon Support (buyer account) and get it sorted. I had this issue before.