Has anyone here ever had old orders refunded all at once?

Sell On Amazon General Selling on Amazon Questions
1

Hi everyone,

I’m facing something really strange and hoping someone here has experienced this or can guide me.

Today, I suddenly received 130+ refunds on old orders — all from late 2023 — processed in a single day by Amazon. No prior complaints, no return requests, no buyer messages, nothing.

I’ve been selling for 4+ years and have never seen anything like this. My balance went into negative, and this is seriously affecting my small business.

I’ve raised a case with Amazon, but would really appreciate any insights from sellers who may have dealt with something similar.

Is this a bug, an audit, or something else?

Thanks in advance for any help or advice.

2

This happens when there has been a recall for your item. Amazon automatically issues refunds to customers for all your orders, even if the batch of the recalled item is different to what you sold.

I have just received a refund for something I purchased from a 3rd party seller nearly 2 years ago.

3 Likes
3

I had one order refunded a couple of months ago from over a year before…the amount that was refunded was way more than the order value so it was obviously an error. I raised a case & Amazon reimbursed me quickly. I’d suggest raising a case & asking the reason for the refunds.

1 Like
4

I have exactly same thoughts, maybe some sort of recall by the brand, so all orders automatically refunded. Its pain.

5

Must be a recall for safety issues.

6

As others say, this appears to be a recall. I would advise you to seek legal assistance to recover your money.