I’m facing something really strange and hoping someone here has experienced this or can guide me.
Today, I suddenly received 130+ refunds on old orders — all from late 2023 — processed in a single day by Amazon. No prior complaints, no return requests, no buyer messages, nothing.
I’ve been selling for 4+ years and have never seen anything like this. My balance went into negative, and this is seriously affecting my small business.
I’ve raised a case with Amazon, but would really appreciate any insights from sellers who may have dealt with something similar.
This happens when there has been a recall for your item. Amazon automatically issues refunds to customers for all your orders, even if the batch of the recalled item is different to what you sold.
I have just received a refund for something I purchased from a 3rd party seller nearly 2 years ago.
I had one order refunded a couple of months ago from over a year before…the amount that was refunded was way more than the order value so it was obviously an error. I raised a case & Amazon reimbursed me quickly. I’d suggest raising a case & asking the reason for the refunds.