Has anyone here ever had old orders refunded all at once?

Sell On Amazon General Selling on Amazon Questions
1

Hi everyone,

I’m facing something really strange and hoping someone here has experienced this or can guide me.

Today, I suddenly received 130+ refunds on old orders — all from late 2023 — processed in a single day by Amazon. No prior complaints, no return requests, no buyer messages, nothing.

I’ve been selling for 4+ years and have never seen anything like this. My balance went into negative, and this is seriously affecting my small business.

I’ve raised a case with Amazon, but would really appreciate any insights from sellers who may have dealt with something similar.

Is this a bug, an audit, or something else?

Thanks in advance for any help or advice.

2

This happens when there has been a recall for your item. Amazon automatically issues refunds to customers for all your orders, even if the batch of the recalled item is different to what you sold.

I have just received a refund for something I purchased from a 3rd party seller nearly 2 years ago.

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3

I had one order refunded a couple of months ago from over a year before…the amount that was refunded was way more than the order value so it was obviously an error. I raised a case & Amazon reimbursed me quickly. I’d suggest raising a case & asking the reason for the refunds.

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4

I have exactly same thoughts, maybe some sort of recall by the brand, so all orders automatically refunded. Its pain.

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5

Must be a recall for safety issues.

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6

As others say, this appears to be a recall. I would advise you to seek legal assistance to recover your money.

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7

Probably a recall. Had a similar thing with 15 chocolate boxes a couple of years back but sadly didn’t bother getting reimbursement.

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8

What’s the product? If there has been a safety issue with it, they have been known to do this unfortunately.

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9

It’s a candy product.

10

Jolly Rancher? Recently recalled.

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11

I don’t wish to specify the product. Even if it’s a recall or safety issue, will Amazon still reimburse me?

Because if a product was sold in 2023 and now — more than a year later — there’s suddenly an issue, how is that the seller’s fault?

If this continues, any product could be flagged 2 or 3 years after being sold, and we sellers would just keep losing money while Amazon keeps refunding buyers from our balance. That doesn’t seem fair.

12

Highly unlikely, sorry.

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13

Don’t panic, just wait on the response from the case from Amazon. It’s most likely been recalled or had a safety issue. They cannot just take your money.

14

I have had the same. Almost 200 refunds done on jolly ranchers because there was a FSA recall and infuriated is an understatement.

15

Did you complain to the supplier or did you get the reimbursement?

16

Yes, but I think they only reimbursed because I order from them every month, not to lose a customer.