One customer gave a 1-star review on a WFS order with no explanation (though the customer contacted me asking for a refund). The package shows full tracking, and there’s even a picture taken by the courier showing the package in front of their door. The item was Fulfilled by Walmart.
Walmart claims they can’t remove the 1-star rating because there are no words attached to the review, just the 1-star rating. So even though it was Fulfilled by Walmart, even though the review is clearly related to the customer claiming they didn’t receive the item, and even though there is photographic evidence of delivery, Walmart still says the 1-star review stands. Can someone please make it make sense?
We also received another 1-star review for a different item that was also Fulfilled by Walmart. In this case, the customer gave a 1-star rating because the Walmart shipping box was torn open. Walmart insists that the 1-star review must be attached to the seller and can’t be removed.
Am I missing something? How can I get these absurd 1-star reviews removed from my rating?
Apparently, Walmart’s Seller Rating removal policy states the following:
“Walmart will not remove negative reviews based on customer concerns with customer service, delivery, returns, and exchanges. This includes logistics/shipping issues (item arrived damaged, package lost, etc.) and customer service-related concerns (unwanted product substitution, delivery pick-up time frames, etc.), as well as items that are fulfilled by Walmart as part of the WFS program.”
Is this correct? Walmart fulfills the order, the customer gives a 1-star review because the shipping box was torn open, and Walmart insists the 1-star review must be attached to the seller and can’t be removed? How can I get these unfair reviews removed from my rating?