We have received a Section 3 Supply Chain verification notice for 3 ASINs. While compiling the documents, I noticed that they have asked for 50 extra units of a particular ASIN. I have checked all the shipment plans and invoices and confirmed that these 50 extra units were never sent.
They requested documents for 600 units, but I only sent 550 units (invoices are for 1,100 singles) as the listing is for a pack of 2.
I am also going through this verification.
If that is a case then you can show screenshots of your shipment plans from seller central. They will definitely accept it.
Have you confirmed with your preparer that they have accurately counted the items received from the supplier?
It seems like you’ve done a thorough job checking the shipment plans and invoices. There might be a discrepancy or misunderstanding with the documentation or the request from Amazon.
If the additional units were never sent, you’ll need to clarify this with Amazon. Providing detailed explanations and all relevant documents to show the correct quantities could be helpful.
Have you contacted Amazon to find out why they’re requesting more units than you sent? It might be useful to ask them directly for guidance on how to resolve the issue.
Hello! Did you resolve the issue? I have similar situation, Amazon asked for documents for extra units in 2 times more than I actually sent. I confirmed the correct quantity with a seller support team, sent them all the proof, but received a notification with the incorrect quantity again.