Has anyone experienced this before, and how did you resolve it?

Sell On Amazon Listing Management & Reports
1

Help required, if possible:

I am currently selling a product that is offered as a 3-pack bundle at a wholesale level, typically in pallet quantities. However, upon reviewing my listing yesterday, I noticed that it has been changed from a 3-pack to a 2-pack bundle, completely altering the offer, even though I have 354 units of the 3-pack in the FBA warehouse.

I have contacted Amazon, but it feels like talking to a brick wall, and I haven’t received a straightforward answer. Surely someone can’t just come along and change a listing like this? I assume other sellers might be in the same position.

Thanks, team.

2

Keep opening cases and ask for a manager case. Mention that if it is not sorted, you are going to email people in a higher position at Amazon.

Report an abuse:

  1. Go to Report Abuse
  2. Select violation type
  3. Provide concerned Order ID or ASIN/ISBN, as applicable
  4. Make sure to include the following information in the “Please describe your issue field”, as applicable:
  • The store or business name of the seller that you are reporting
  • The ASIN or ISBN of the item’s detail page and the product title
  • The marketplaces for which the violation has occurred
  • A concise explanation of the violation based on the policy
  • Supporting documentation (for example, order IDs, related messaging or receipts)
  1. Submit
1 Like
3

Unfortunately, having an established listing suddenly changed is a very common issue. I am experiencing it every single day. I keep opening Seller Support cases until they fix it.

I would advise you to avoid using the Report a violation tool in it’s entirety - this can only result in your own account getting suspended.

2 Likes
4

Via the report abuse section, you have more chances than via the standard case. The chances are 50/50, but I managed to return old images from some listings that were hijacked by completely random Chinese products. For the future, stay away from listings created and supported by immature sellers. Once you see changes like this, sell it and move on. If they did it once, they might do it again.

1 Like
5

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6

Your advice is invaluable. The gmail email address gives me even more confidence.

2 Likes
7

What’s your thoughts on this response guys ?

Really not sure what to do as I have 380 packs of 3 on this listing.

Hello from Amazon Selling Partner Support,

We understand that you are contacting us with the request related to listing violation as the historical size 3-pack of pet wipes has been changed to 2-pack of pet wipes for ASIN.

We tried reverting the 2-pack of pet wipes to 3-pack of pet wipes historical size but we were unable to process the changes because, the detail page associated with this ASIN is managed by the brand owner, who has control over any product-related information.

Furthermore, we have forwarded your proposed changes to them for their consideration. Please be aware that the brand owner is not obligated to implement these changes and no further action is needed from your end at this time.

If you don’t own the brand but wish to make changes, the brand owner can assign you a role for this brand, granting you the ability to make catalogue changes on their behalf.

They can do this by submitting a request to assign a role to your Brand Registry user account through the Brand Registry Contact Us page. They should select ‘Update your brand profile’ and then ‘Update role for user account’ for this purpose.

If you suspect that the product detail page violates any listing or policy, we encourage you to report it to our Seller Performance team. For reporting violations of selling policies, go to:
https://sellercentral.amazon.co.uk/.../reference/G200444420

Please submit supporting information on the Account Health dashboard:
https://sellercentral-europe.amazon.com/abuse.../index.html

Our investigation team will review the information and take action if there is any violation of our listing policies or intellectual property policies.

If you believe a listing is infringing your intellectual property such as authenticity, trademark, copyright or patent rights, submit your concern through the Brand Registry or Report infringement page:
https://www.amazon.co.uk/report/infringement
Our investigation team will review the information and take action if there is any violation of our listing policies.

For more information regarding Amazon’s policies related to listings, go to these resources:
“Product detail page rules”:
https://sellercentral-europe.amazon.com/.../G200390640
Watch this video on “Report an intellectual property violation”:
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1 Like
8

If the listing is not owned by you and is created by somebody else, then it can happen. Some sellers do that to shake off the other sellers and create trouble.

9

Make sure you close the listing while you fight Amazon’s windmills. This way your inventory won’t be sold to a customer and get abused.

10

Dealing with a suspended Amazon account can be daunting, but it is possible to resolve the issue by understanding the reason for the suspension, collecting necessary information, creating a comprehensive plan of action, and submitting a well-crafted appeal. Despite following these steps, some users may find the support team unhelpful. In such cases, seeking assistance from a knowledgeable individual, such as a tech consultant, can provide valuable guidance in navigating the reinstatement process. One recommended contact is MARIECONSULTANCYOZ@GMAIL COM, available on Instagram as MARIE_CONSULTANCY.