What happened:
- My phone number changed, so I can’t get SMS codes anymore
- The authenticator app stopped producing a working code
- So I lost both methods at the same time
The problem: when I click “Didn’t receive the code?” and select that I can’t access my verification method, I’m NEVER given the option to upload my ID. It just sends me to a page that says “To continue, you’ll need to contact Customer Service.” Dead end.
What I’ve already tried: - Same thing on amazon.com (support said my account is global registration, so the reset has to happen there) — same dead-end page
- Cleared cache and cookies, private browsing, multiple devices and browsers
- Opened 3 cases
Support keeps replying with the same recovery instructions telling me to upload my ID, but that upload page literally does not exist on my account. One rep even told me to log in and change my email, which is the exact thing I can’t do.
Meanwhile my FBA orders are still shipping and I can’t see or manage any of it.
Has anyone gotten past this “Contact Customer Service” wall? Is there a specific team, a phone number that actually works, or magic words that get you to the account security team? Any help appreciated.
