Has anyone dealt with authenticity via Walmart invoice?

I’m having a hard time with Walmart accepting my invoice for an authenticity complaint. The product was sold and shipped by Walmart.

Any help?

Amazon is unable to verify invoices from third-party sellers. They require invoices from verified sources. Is your account suspended or still active?

Why is not accepted?

They’re just saying that they are unable to verify the invoice, specifically details like the name on it.

Did you submit invoice or just a retail receipt?

How can I get Walmart invoice? I downloaded receipts from Walmart.

So, what I would suggest is that if you don’t have verifiable invoices, you should delete the listings to avoid further impact on your account.