Glitch deleted my UK payment widget, 8 weeks and Amazon still messing about

So yeah, I last received a disbursement from Amazon on 7th September, several weeks later I noticed I wasn’t been paid by them, contacted them and they said they would investigate - I never heard back from them. My disbursement were initiated but kept returning to Amazon…

After several contacts, both by phone and by opening multiple cases with Amazon which they like to ignore I managed to discover what the problem was myself and told them what it was: Somehow, nobody knows exactly how, the widget that input your bank details into has totally vanished from my account - its just not there! The 4 european ones are there: .de, .fr, .es and .it - but no .uk one. Obviously its been there the last few years and I have done nothing to alter it so goodness knows why it has changed now…

When speaking to them on the phone, 8 weeks ago, Amazon admitted they could see there was a glitch on my account causing this issue and that they would have it resolved within 24 hours and would ring me back to confirm it - they never did ring back and it was never resolved. I have had several more conversations with them in the weeks since then and opened many more cases which they close saying the issue has been answered.

Obviously this is the worst time of the year for something like this to happen…

8 weeks in and Amazon are still messing me about. What the hell can I actually do here?

I’m sorry to hear about the ongoing issues you’re experiencing with your disbursements from Amazon. Dealing with payment problems can be frustrating, especially when it affects your business. Here are some steps you can take to address the situation:

  1. Persistence with Amazon support: Continue contacting Amazon seller support and open new cases if necessary. Clearly explain the problem, providing all relevant details and documentation. Keep records of your conversations, case numbers, and any promises made by Amazon support.
  2. Escalate the issue: If you’re not receiving a satisfactory response from the regular seller support channels, consider escalating the matter to a higher level of support. You can request to speak with a supervisor or ask for the case to be escalated to a specialized team that deals with payment issues.
  3. Document evidence: Gather any evidence or documentation that supports your claim. This can include screenshots, bank statements, transaction histories, or any other relevant information that demonstrates the problem and its impact on your business.
  4. Seek legal advice: If your efforts to resolve the issue directly with Amazon are unsuccessful, you may want to consider seeking legal advice. Consult with an attorney who specializes in business and e-commerce matters to explore your options and understand the potential legal recourse available to you.
  5. Explore alternative payment options: While working to resolve the issue with Amazon, consider alternative payment options. This can include exploring other marketplaces, payment processors, or platforms that may offer more reliable and timely disbursements. Research and evaluate these options carefully to ensure they align with your business requirements.
  6. Keep records and backup plans: Maintain detailed records of all interactions with Amazon and your efforts to resolve the issue. Additionally, consider implementing backup plans, such as diversifying your sales channels or building a financial buffer, to mitigate the impact of payment disruptions.

Remember to remain persistent and assertive when dealing with Amazon support. Clearly communicate the urgency and impact of the situation on your business. Keep copies of all relevant communications and maintain a professional and constructive approach throughout the process.

I understand that this situation is causing frustration and stress. By following these steps and seeking appropriate assistance, you increase your chances of finding a resolution. I wish you the best of luck in resolving the issue with Amazon and getting your payments back on track.