Just received this email after a verification call last week- does anyone know the best way to address this? Provided them with all documents on the call as requested, and over 5k in the account which they are threatening to keep which is ridiculous.
Any help appreciated, thanks.
Hello
Our investigation, which includes a review of the information you shared, has determined that your account was used to engage in deceptive, fraudulent, or illegal activity, or for the purpose of violating Amazon’s policies. This includes failing to verify your supply chain or providing fabricated documents. As a result, we’re withholding funds in your account.
What happens now?
The funds in your account won’t be disbursed to you. For more information about this decision, review our “Funds Disbursement Eligibility Policy”:
Are you really submitting fabricated documents? In the seller central you will get help and ideas on how to resolve this matter and what is the proper way to pursue it. There are different emails for disbursement as they will disburse the money but still your account will remain suspended have you tried it? If you don’t want to continue on Amazon and you are living in the UK then sue them if you are confident that they are wrong in your case. Otherwise try different ways that you haven’t done yet.
They asked all sorts of questions about when I opened the account, my business model, whether I had ever used a VPN, proof of supplier invoices, etc., all of which were provided.