Forged or manipulated document suspension

Account Health
1

My Account was suspended due to forged document. My employee submit an edited document to ungate a brand in US marketplace.By the way, my all listing and all sales are in Canada. I have never listed and sold in US. This is our first attempt to expand our business to USA. As soon as I learn this issue, I dismissed him and revoked his permission from my account. I submitted a new invoice from my new supplier ( future invoice ), but Amazon rejected my appeal.

The invoce which was edited belongs to “clinique” branded item. I submitted a new invoice from my new supplier. But new invoice belongs to different item ( future invoice). My appeal(invoice) was rejected. ( Amazon answer is.: your submission does not enough …).
Then , I talked to an associate, they said that I should submit a new invoce belongs to “clinique” brand not any other brand. But the other associate said that you should submit a new invoice of any brand. I am confised.

By the way, some associates said that my invoice is enough but my plan of action does not enough especially root causes.

To sum up, associate say different things such as ;

-You should only submit a new invoice of “clinique” brand,
-You should submet a new invoice of any brand(future invoice) ( it was rejected)
-You should POA with any new invoce. but stronger POA. Your POA is not good enough for reactivate your account. Your invoice is OK, but your POA is not enough. You should revise your POA.

I am really confised.

Is there anybody here who can reactivete his/her account that was suspended due to forged document?

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r11457Ă—803 80 KB

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r2718Ă—805 71.8 KB

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Hello @yavuzselimbaydas,

thank you for posting into our forum. I am sorry to hear that your Seller Account has been deactivated due to alleged forging of invoices.

In this case, a Plan of Action isn’t required. All you need to do is to acknowledge the violation and tick boxes as appropriate.

Also, Amazon wants you to upload new invoices from a new supplier.

Could you please post here your new invoices to see if they are acceptable?

Amazon will only accept receipts and invoices which clearly display all of the following:

Supplier information (name, phone number, address, website)

– Buyer information (name, phone number, address, website)

– Item descriptions (matching the ASIN(/s)

– Invoice date (must be issued in the last 365 days)

Also, maybe @Akmal would be able to provide more tips and guidance.

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Here is my new invoice.

vive inv
vive inv647Ă—917 69.4 KB

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By the way, name and address are the same as in my seller account business address and name.

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Thank you for providing me the invoice. It looks fine, but I would have opted for taking a photo of the printed version as opposed to submitting an online form.

Also, it does look suspicious that the ASINs are mentioned in brackets after the product names. It gives the impression that you somehow instructed them to craft the invoice rather than obtained it as it was.

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Revise your Plan of Action to address Amazon’s concerns comprehensively. Explain the root causes of the issue, steps you’ve taken to prevent a recurrence, and how you plan to maintain compliance with Amazon’s policies

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